At merch'd, we are committed to providing high-quality branded merchandise with exceptional service. Please review our fulfillment policies below, which outline our refund, shipping, return, and cancellation processes to ensure transparency and customer satisfaction.

Eligibility for Refunds:

Refunds are issued only for defective, damaged, or incorrect items delivered due to an error on our part.

Refund requests must be submitted within 3 days of receiving the order, accompanied by proof of purchase and documentation of the issue (e.g., photos).

Customized or branded items are non-refundable unless they arrive defective or damaged.

Refund Process:

Once your refund request is approved, the amount will be credited back to your original payment method within 7-10 business days.

Shipping Methods:

We offer standard, expedited, and priority shipping options via trusted carriers. Shipping times vary based on the chosen method and delivery location.

Shipping Times:

Standard Shipping: 5-7 business days.

Expedited Shipping: 3-5 business days.

Priority Shipping: 1-3 business days.

Shipping Rates:

Shipping fees are calculated at checkout (or post purchase) based on the weight, size, and destination of the order.

Eligible Destinations:

We ship within the United States and to select international destinations. Additional fees and extended delivery times may apply for international shipments.

Eligibility for Returns:

Items must be in their original condition and packaging to qualify for a return.

Returns are only accepted for items that are defective, damaged, or incorrect due to our error.

Return Process:

Contact our customer service team at hello@merchd.com within 3 days of receiving your order.

Include your order number, a description of the issue, and supporting images if applicable.

We will provide a prepaid return label for eligible returns. For ineligible returns, shipping fees will be the responsibility of the customer.

Non-Returnable Items:

Personalized, branded, or customized merchandise unless defective or damaged.

Order Cancellations:

Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, cancellations cannot be accepted. 

Customized orders cannot be canceled once production has started at any time.

Contact Us For questions or concerns regarding our fulfillment policy, please reach out to our customer support team at hello@merchd.com or call us at 877-538-5982]. We’re here to help!